This Privacy Statement explains how Kaizen IT Solutions LLC (“Kaizen IT Solutions,” “we,” “us,” or “our”) collects, uses, protects, and shares personal and business information in connection with our services, hardware sales, and support. It applies to information collected through this website and in the course of providing services to our customers. Our core commitment is simple: we use customer data only as necessary to provide and support the services and hardware you have requested. We do not sell customer data, and we do not use it for unrelated marketing or other purposes.
1. Scope
This Statement covers information about prospective, current, and former customers and their authorized representatives, and visitors to this website. It does not cover third-party websites or services we may link to.
2. Information We Collect
We collect only what we need for the purposes described below:
- Contact and inquiry information. When you submit our contact form, we collect the name, email address, and any company name, phone number, and message details you provide.
- Customer and engagement information. When you contract our services or purchase hardware, we collect business contact details, billing information, and information necessary to scope, deliver, and support the engagement.
- Technical and support information. To provide managed IT, security, and support services, we may process system, network, configuration, log, and account information within the scope of the agreed services.
- Website information. Standard technical data (such as IP address and browser information) may be processed by our web server and infrastructure for security and operation of the site.
3. How We Use Information
We use the information we collect to:
- Respond to inquiries and communicate with you;
- Provide, maintain, and support the services and hardware you have requested;
- Process orders, billing, and payments;
- Fulfill our contractual and legal obligations; and
- Secure, operate, and improve the reliability of our services and this website.
We do not use customer data for purposes beyond what is necessary to deliver and support what you have asked us to provide.
4. How We Share Information
We share information only as needed to deliver services and hardware, and only in a secure manner:
- Business partners and suppliers. To provide certain services or procure hardware, we may need to share necessary information with business partners, vendors, distributors, or subprocessors who directly or indirectly provide those services or products through Kaizen IT Solutions. We share only the information reasonably required, and we take steps to ensure it is transferred securely.
- Legal and compliance. We may disclose information where required by law, regulation, legal process, or to protect the rights, property, or safety of Kaizen IT Solutions, our customers, or others.
- Business transfers. In connection with a merger, acquisition, or sale of assets, information may be transferred as part of that transaction, subject to this Statement.
We do not sell your personal information, and we do not share it for unrelated third-party marketing.
5. Business Partners and Subprocessors
Where a partner or subprocessor handles customer information on our behalf, we seek to ensure they are bound by appropriate confidentiality and security obligations and use the information only to provide the relevant service or product.
6. How We Protect Your Data
We apply security-first practices consistent with our role as a managed security provider. These include:
- Encryption of data in transit and, where appropriate, at rest;
- Access controls and the principle of least privilege for personnel and systems;
- Multi-factor authentication for administrative access;
- Monitoring, logging, and detection to identify and respond to security events;
- Secure transfer mechanisms when sharing information with authorized partners; and
- Regular review and hardening of the systems that store or process information.
No method of transmission or storage is completely secure, but we work to protect your information using reasonable and appropriate safeguards.
7. Data Retention
We retain personal and customer information for as long as necessary to fulfill the purposes described in this Statement, to satisfy legal, tax, accounting, or contractual obligations, and to resolve disputes. When information is no longer needed, we take reasonable steps to securely delete or anonymize it.
8. Cookies and Website Technologies
This website uses only the cookies and technologies necessary for its operation and security. We do not use advertising or cross-site tracking cookies.
9. Your Rights and Choices
Depending on your location and applicable law (including the Florida Digital Bill of Rights and, where applicable, other state or international privacy laws), you may have rights to access, correct, delete, or restrict the use of your personal information, and to obtain a copy of it. To exercise any of these rights, contact us using the details in Section [12]. We will respond as required by applicable law.
10. Children’s Privacy
Our services and website are intended for businesses and are not directed to children. We do not knowingly collect personal information from children.
11. Changes to This Statement
We may update this Privacy Statement from time to time. Material changes will be posted here with an updated effective date and, where appropriate, communicated to active customers.
12. Contact Us
To ask questions about this Statement or exercise your rights, contact:
Kaizen IT Solutions LLC
Coral Springs, FL 33071
Phone: (833) 678-1515
Email: contact@kaizenitsolutions.io